Category Archives: Customer Advocacy

“Oh No He Didn’t. Oh Yes He Did: sometimes it pays to go right to the top” (Customer Advocacy Post by Ed Selender, 12/14/20)

This post concerns an issue I had with an expensive winter coat, which I purchased at Macy’s, and what I did to resolve the issue. Believe it or not, I ended up e-mailing the CEO of Macy’s, Jeffrey Gennette. This … Continue reading

Posted in Customer Advocacy | Leave a comment

Customer Advocacy Experience for Smyth Jewelers: sometimes the in-person approach works best, (By Ed Selender, 12/14/19; slightly revised 12/15/19)

As many of my followers, both on WordPress, and Twitter, probably know, I love to write about my customer service experiences, both good and bad. One reason I like writing about my customer experiences is to let people know about … Continue reading

Posted in Customer Advocacy | Leave a comment