Category Archives: Customer Reviews

This section will comprise reviews, by blog author Ed Selender, on various products and customer service experiences.

Customer Service Fundamentals ? Webster Bank has these pretty much down pat (Customer Service Review by Ed Selender, 4/10/21).

Okay. I know what you’re thinking. Not ANOTHER customer service post. Bore-ingggg. Right ? Seriously, my experience, in general, is that my customer service posts don’t get viewed or retweeted as often as some of my other “fun” types of … Continue reading

Posted in Customer Reviews | Leave a comment

“Monro Inc., a Hidden Gem ?”: Customer Service Review of Monro Inc., formerly Monro Muffler Brake & Service, by Ed Selender 10/27/20

Okay, so I think I should start by saying this is not the customer service post I was planning to do next, as I was working on another post about a less than satisfactory experience I had. Based on the … Continue reading

Posted in Customer Reviews | Leave a comment

Customer Service Experience for T-Mobile: Honesty, Transparency, Consistency, and Good Old- Fashioned Customer Service (By Ed Selender, 11/9/19)

Cell phone companies, or, as they are now referred to, wireless carriers, these days, seem to have a bad reputation, but T-Mobile changed that image for me. My first experience with T-Mobile was a little over five years ago. At … Continue reading

Posted in Customer Reviews | Leave a comment

Customer Service Experience for Staples: The Importance of Being an Educated Consumer, Location, Location, Location, and The Power of the Blog (By Ed Selender, 7/14/19)

Okay. So this post concerns several important factors that can impact one’s customer service experience. When it comes to shopping at stores such as Staples, which are part of a chain, one of those factors is the specific location you … Continue reading

Posted in Customer Reviews | Leave a comment

A Pair of Jeans that Fit Just Right: a follow up customer experience for L.L. Bean, 06/18/19

Although, as with many other things, I have diverse tastes in music, and have more than a few favorite songs, one of my very favorite songs is Chicken Fried, by the country music group the Zac Brown Band. One of … Continue reading

Posted in Customer Reviews | Leave a comment

“The Right Approach to Customer Service: a tale of an extraordinary customer experience” (Customer Service Experience by Ed Selender, 5/5/19)

I want to start this post by saying it has some good news and some bad news. The good news is that the post relates probably one of the best customer service experiences I have had. The bad news is … Continue reading

Posted in Customer Reviews | Leave a comment

Part II: The Pen is Mightier Than the Sword or How to Know When to Escalate an Issue (Customer Service Experience of Parker-Waterman Pens, by Ed Selender, 04/17/19)

Okay, so as promised in my January 20, 2019 customer service review of Parker/Waterman pens (Parker and Waterman are actually separate luxury pen makers, which are both owned by parent company Newell Brands), this is a follow up post regarding … Continue reading

Posted in Customer Reviews | Leave a comment

“The Importance of Knowing Your Merchandise, Bricks and and Clicks, and Being a Smart Shopper”(Customer Service Experience of JC Penney, by Ed Selender, 3/3/2019, revised 3/6/19)

One would think it would be common sense for a merchant, whether a traditional or online retailer, to be familiar with their merchandise (or services), but I have dealt with several companies that either did not know their products or … Continue reading

Posted in Customer Reviews | 5 Comments

The Pen is Mightier Than the Sword or How to Know When to Escalate an Issue (Customer Service Experience of Parker-Waterman Pens, by Ed Selender, 1/20/19)

As I related in my previous posts about Metro PCS, my long term frustration with Metro’s customer service (or lack thereof) drove me to to contact the CEO’s of both Metro and T-Mobile, Metro’s parent company (Metro PCS has since … Continue reading

Posted in Customer Reviews | 2 Comments

The Double Platinum Rule and Standing Behind Your Product: customer service experience of Lands’ End” by Ed Selender, 12/16/18

This post concerns a customer service experience I have been dying to share for months. Over the last four years, I have purchased a number of items from Lands’ End including the charcoal grey “mock Irish” wool sweater I am … Continue reading

Posted in Customer Reviews | Leave a comment