Blog Archives

“Amazon Wows by Standing Behind Their Products and their Service, Part 1: customer service review” (by Ed Selender, 5/7/24)

Posted on May 7, 2024 by edwardselender

I want to preface this post with a few comments. First, although I had originally envisioned writing about my not so good customer service experiences, as a way to help teach people how to advocate for themselves, when things do … Continue reading →

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“Oh No He Didn’t. Oh Yes He Did: sometimes it pays to go right to the top” (Customer Advocacy Post by Ed Selender, 12/14/20)

Posted on December 13, 2020 by edwardselender

This post concerns an issue I had with an expensive winter coat, which I purchased at Macy’s, and what I did to resolve the issue. Believe it or not, I ended up e-mailing the CEO of Macy’s, Jeffrey Gennette. This … Continue reading →

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A Pair of Jeans that Fit Just Right: a follow up customer experience for L.L. Bean, 06/18/19

Posted on June 19, 2019 by edwardselender

Although, as with many other things, I have diverse tastes in music, and have more than a few favorite songs, one of my very favorite songs is Chicken Fried, by the country music group the Zac Brown Band. One of … Continue reading →